Customer Service

Delivery Information 

For all deliveries within the Republic of Ireland there is a courier charge of €8.00. We do not deliver outside of the Republic of Ireland. All orders received will be despatched within 4-5 days subject to availability. During the Summer and Christmas period, please allow up to 8 days for delivery. In the event of any items being out of stock we will inform you and give you an estimated delivery date. 

Delivery will be to an Irish address only. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver. Notification of the attempt to deliver will be left by the delivery company. A further two attempts to deliver will be made but thereafter the goods will be returned to us. Please note that delivery can take place any time up to 5.30 p.m., we are unable to offer timed deliveries. 

Returns Policy 

You can return any item within 7days of receipt for a refund of that or to exchange it for something else. In all cases, the items returned must be in their original condition, which includes any packaging. If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department in KAL on 01 413 6444. A customer advisor will be able to take your call Monday to Friday from 8.30am until 5.00pm. 

Alternatively you can e-mail us on Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.




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